Warranty Information

Oculus for Business Limited Warranty 

Who Is This Warranty From?  This limited warranty (the “Warranty”) is issued by Oculus VR, LLC (“Oculus”, “we”, or “us”).

Who Is This Warranty To?  Oculus issues this Warranty to you, as a person or entity who has purchased a new, covered commercial product from Oculus or an authorized reseller, or from a value-added reseller that originally purchased the product from Oculus or an authorized reseller. This Warranty only applies to Oculus commercial products purchased by you and cannot be assigned or transferred to any subsequent purchaser or user and is not available for products that were purchased used. A “value-added reseller” is a person or entity that is selling new Oculus products to end commercial users to deliver a specific service or program offering.

What Does This Warranty Do? This Warranty offers you a repair, update, or replacement of your Oculus for Business product if it fails to meet the Warranted Functionality during the Warranty Period.

What Does This Warranty Cover? This Warranty covers defects and malfunctions in the new Oculus commercial product(s) it accompanies (the “Product”).  We warrant that the Product will, under normal and intended use, function substantially in accordance with our technical specifications or accompanying product documentation (the “Warranted Functionality”) during the Warranty Period.  If and to the extent the Product needs Oculus software or services to achieve the Warranted Functionality, we will make and keep software and services available during the Warranty Period.  We may update, modify or limit such software and services in our sole discretion so long as we continue to maintain (or exceed) the Warranted Functionality.

Product registration is required as a condition to coverage under this Warranty.

How Long Does Coverage Last?  This limited Warranty continues for one (1) year from the date of original purchase of the Product from Oculus or an authorized Oculus for Business reseller, which does not include value-added resellers (the “Warranty Period”). If you purchase from an eligible value-added reseller, your Warranty Period begins on the date that value-added reseller originally purchased the Product.

What Will Oculus Do If There’s A Problem With The Product?  If your Product is defective or malfunctioning, we will either repair or replace that Product, or update software or services, so that the Product performs substantially according to the Warranted Functionality.  The approach taken to resolve any issues will be at our sole choice.  If we determine that a Product should be replaced, the replacement may be a new or remanufactured (refurbished) Product.  If we determine, in our sole discretion, that none of the listed means are reasonable to correct for a defect or malfunction, then we may refund to you the price you paid to purchase the Product.

How Can You Get Service?  First, tell us about the issue.  If you have a problem with your Product, please visit us at https://support.Oculus.com to get helpful service and contact information, and to submit a claim form to obtain warranty service. Oculus may not be able to provide warranty or other support if you are in countries or territories that Oculus does not sell or ship to directly. You can learn more about Oculus shipping locations at https://support.Oculus.com.

If it is necessary for you to send your Product in for service, we will provide you with a pre-addressed shipping label, and you will have to send the Product in with your proof of purchase using that shipping label.

You may be required to pay the cost of shipping the Product to us. When we receive the product, we will determine if there is a defect or malfunction covered by this Warranty. If we find a defect or malfunction covered by this Warranty, we will repair or replace the Product to provide the Warranted Functionality, and we will send the repaired Product or a replacement Product, if any, to you at our cost.  We may not return the original Product to you. We cannot guarantee that we will be able to repair the Product without risk to or loss of programs or data, and any replacement Product will not contain any of your data that was stored on the original Product.  Any repaired or replaced Product will continue to be covered by this Warranty for the remainder of the original Warranty Period or ninety (90) days following your receipt of the replacement or repaired Product, whichever is greater.

If you send us a Product without a valid proof of purchase, then we will return the Product to you at your cost, subject to prepayment, or, if such costs are not prepaid, we will keep the Product for thirty (30) days for your pick-up before it is disposed of.

What Does This Warranty Not Cover?  This Warranty is limited and not applicable to: (i) normal wear and tear; (ii) damage caused by excessive use, misuse, accident (e.g., accidental physical impact, exposure to liquid, food or other contaminants, etc.), neglect, abuse, alteration, improper or unauthorized repair or modification, tampering, or use with unsuitable equipment, devices, software, services or other unauthorized third-party item(s); (iii) use not in accordance with the Product documentation; (iv) resold products; (v) Products purchased from sources other than Oculus or an Oculus authorized distributor or reseller (including non-authorized online auctions),  (vi) non-Oculus Products, (vii) use of the Product in violation of any laws, regulations or ordinances in effect where the Product is used; or (viii) features or performance parameters pertaining to any software or services beyond the Warranted Functionality of the Product.

This Warranty does not include any specific guarantees that the Product will be error-free, or regarding uptime or continued availability, data security features of software or online accounts, or that any software, firmware or online sites will function uninterrupted or error-free.  This limited warranty is void if a Product is returned with removed, damaged or tampered labels or any alterations (including the unauthorized removal of any component or external cover).

This Warranty does not cover data loss; it is your responsibility to back up your data, electronically or physically, on a regular basis if you wish to retain your data.  Any damages or costs related to data recovery, removal, and installation are not recoverable under this Warranty.

In this Warranty, Oculus does not extend any implied or statutory warranties, conditions or representations regarding the Product or any connected software or online services.

Oculus does not, under this warranty, assume any liability for any special, indirect, incidental, punitive or consequential damages of any kind whatsoever, including but not limited to loss of profits or revenues, loss of data, loss of use of the Product or any associated equipment, cost of any replacement goods or substitute equipment, or loss of use during the period that the product is being replaced or repaired.  further, NOTHING UNDER THIS WARRANTY SHALL RESULT IN oculus being liable to you for any special, indirect, incidental, punitive or consequential damages of any kind whatsoever, even if oculus has been advised as to the possibility of such damages, for any claim arising from or related to this Warranty statement, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or any other cause of action or legal or equitable theory.

In no event shall oculus’s liability for any claim arising out of or related to this warranty statement exceed the price paid by you for purchase of the product, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or any other cause of action or legal or equitable theory.

What Laws Govern This Warranty?  The laws of the State of California, USA, govern this Warranty.

Questions?  If you have questions, or to begin the service process, please visit Oculus at https://support.Oculus.com.