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Information We Collect
Personal Information. Personal Information includes your name, IP address, physical address (both billing and shipping addresses), e-mail address, credit and payment card information, and phone number. Each piece individually is a piece of Personal Information, and we collect varying amounts of Personal Information based on how you engage with us. For example, some of the places we collect Personal Information are when you order a product from us, register to receive communications from us, register your product, create an online account, request product information, promotions or other communications from us, contact or communicate with us, participate in surveys, submit a product review, testimonial, comment, suggestion, or other content to us, access or use our pages or accounts on any third-party social media platforms such as Facebook, Twitter, or Pinterest, or otherwise interact with us online or by phone, mail, fax, or in person. Based on how you interact with us and the information you share, we use the Personal Information we collected to process and communicate with you about your order, facilitate the shipment of the products you ordered, process payments, enhance your shopping experience, communicate with you about products and events that may be of interest to you, and for other marketing and research purposes.
Information Collected Automatically. Our website use various tracking technologies that may include cookies, log file information, web beacons, location data, online analytics (collectively, “Tracking Tools”) to automatically collect Information from you. We, along with our third party service providers, use Tracking Tools for a variety of purposes, including enhancing your online experience and our product offerings. We treat Information automatically collected as Non-Personal Information. Please see below for more information regarding the Tracking Tools that we may use.
Log File Information: Log file information may be automatically reported by your browser or mobile device each time you access the website . This Information may include your IP address, device and software characteristics (such as type and operating system), browser type, Internet service provider, URLs, referring/exit pages, click data, domain names, landing pages, pages viewed, and other such information.
Web Beacons: When you use the website, we and our third party service providers may employ web beacons (also known as clear gifs or action tags) that are used to anonymously track your online usage patterns. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. This information facilitates more accurate reporting and improvement of our Online Services.
Location Data: When you access the website via a mobile device, we and our third party service providers may access, collect, monitor, or remotely store information regarding your mobile device, as well as real-time “location data,” which may include GPS coordinates.
Online Analytics: We use third party analytics tools to help us measure traffic and usage trends. These tools collect Information sent by your browser or mobile device, including the pages you visit and other Information, which assists us in improving our Online Services and offerings.
Third Party Ad Serving Companies: We may use third-party advertising companies to serve ads when you visit our website. Such advertising companies also may separately use Tracking Tools, including cookies, in the course of delivering targeted advertisements to our Online Services.
Information We Receive From Third Parties. We may receive Information about you from third parties. For example, if you access our website through a third-party connection or log-in (e.g., through Facebook), such third party may pass certain information about your use of its service to us. We may also receive Information about you from third parties such as our business partners and service providers. We may also obtain other Information about you such as change of address, contact information, or demographic information from commercially or publicly available sources.
How We Use Your Information
Exertis and third parties, including Oculus VR, LLC, Facebook and their affiliates (together referred to as “Oculus”) use your Information, including Personal Information, for a variety of business purposes, including:
- facilitating the sale of products to you, including those sold through this website;
- responding to your requests, comments or postings;
- facilitating the processing and fulfillment of orders and payments;
- product registration and warranty purposes;
- processing and managing your accounts with us;
- communicating with you;
- improving and customizing our products, website, promotions, communications, and advertisements;
- customer service and technical support, which may include resolving issues or troubleshooting problems;
- for internal operations such as enhancing our product offerings, marketing efforts, and to conduct research and analysis;
- developing new products and promotions;
- for marketing purposes;
- to prevent fraud or potentially illegal activities;
- to comply with applicable laws, regulations, and legal process; and/or
- to protect the security and integrity of our business, brands, this website, our Independent Consultants and Members and third party business partners and service providers.
We may combine all the Information we collect or receive about you for any of the foregoing purposes.
How We Share Your Information
Exertis shares and discloses your Personal Information under the following circumstances:
- with third parties that provide a variety of services on our behalf, including the development, maintenance, and support of our website, order fulfillment, processing credit card payments, delivering packages, marketing research and analysis, communications, and customer service;
- with Oculus to facilitate the purchase, delivery and service of and communications regarding products sold through this website including product registration and commercial support purposes.
- with third party business partners in connection with our website, product sales and fulfillment, and for marketing purposes;
- to comply with law, a court order, or other legal process, or in connection with a legal investigation or a request for cooperation by a government entity;
- to protect the legal rights and interests of Exertis, its business partners and third party service providers, and our and their respective directors, officers, employees, representatives, and customers;
- to protect the legal rights, safety, and security of users of our Online Services;
- to protect against fraud;
- for risk management purposes;
- in aggregated or other non-personally identifiable form; and/or
- otherwise in accordance with your consent.
We also may share your name and mailing address with other third parties for their marketing purposes.
User Posts/Product Reviews/Share This
Any Information that you post:
(2) to social media platforms such as Facebook, or
(3) using a “share this” feature will be seen, collected, and used by anyone who has access thereto, including, without limitation, your user/screen name.
We provide you with the opportunity to update and delete certain Personal Information and to opt-out of having your Personal Information used or disclosed for certain purposes. For example, you may
- correct or update your Personal Information;
- change your preferences for certain communications (e.g., catalogues and product offers);
- choose whether to receive promotions and offers from us;
- request that we do not share your Personal Information with third parties for their marketing purposes; and/or
- request access to your Personal Information.
You may exercise your choices at the time of your account registration or product order, via your online account, following the instructions provided in communications sent to you, by clicking [here] or emailing [email@example.com].
Because we plan our communications in advance, it may take several weeks for your request to become effective. If you continue to receive our communications after expressing an opt-out preference, please let us know so that we can investigate the situation. We will, however, continue to send transaction-based communications if you place an order, request a sample, request customer support, register a product, or make similar requests.
Please be aware that if you do not allow us to collect and use your Personal Information, we may not be able to deliver certain products, promotions, and offerings to you.
Data Collection Tools. You may be able to opt-out of the automatic collection of some Information by referring to your web browser’s or mobile device’s options or settings menu. However, doing so may disable many of the portions, features, or functionality of our Online Services. For example, most web browsers automatically accept cookies, but you have the choice to set your browser to accept or reject cookies. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences or visit http://www.allaboutcookies.org for more information.
Location Data. You may opt-out from allowing us to have access to your location data by adjusting the permissions in your mobile device, though some features of our website may not function properly if use or availability of location data is impaired or disabled.
Third Party Ad Serving Companies. To change your preferences for cookies used by third party ad serving companies, visit https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options.
You are responsible for maintaining the confidentiality of your user password and account login information. We encourage you to set a secure password that is difficult for others to guess, and change your password on a regular basis to help ensure your account remains secure.
In the event that any Personal Information under our control is compromised as a result of a breach of security, Exertis will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other action in accordance with any applicable laws and regulations.
Links, Third Party Websites, and Social Media Platforms
Our website may contain links to other websites and social media platforms such as Facebook, Twitter, or Pinterest (“Linked Sites”) and we share your personal information with Oculus. We are not responsible for the privacy practices, policies, or content of any Linked Sites or Oculus, even if you link to them from our website or communications. This Privacy Notice does not apply to any Linked Sites or to Oculus’ use, processing or disclosure of your personal information. We have no control over the collection or use of information, including Personal Information, on any Linked Site. We encourage you to read and understand the privacy practices of any Linked Sites that you visit.
Users From Outside the United States
California Resident’s Privacy Rights
Residents of the State of California may request a list of all third parties to which we have disclosed certain personal information (as defined by California law) during the preceding year for those third parties’ direct marketing purposes. If you are a California resident and want such a list, please contact us via the Contact Us information provided below. For all requests, you must put the statement “Your California Privacy Rights” in the body of your request, as well as your name, street address, city, state, and zip code. In the body of your request, please provide enough information for us to determine if this applies to you. You need to attest to the fact that you are a California resident and provide a current California address for our response. Please note that we will not accept requests via the telephone, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information
California’s Do Not Track Notice: At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals. Thus, like many other websites and online services, our Online Services are currently unable to respond to Do Not Track Signals. To find out more about “Do Not Track”, you may wish to visit http://www.allaboutdnt.com.
We do not knowingly solicit or collect Personal Information online from children under the age of 13 without parental or guardian consent. Please contact us as provided below in the Contact Us section if you believe we may have collected such information without parental or guardian consent.
“Phishing” is a scam designed to steal your Personal Information. If you receive an e-mail that looks like it is from us asking you for your Personal Information, please notify us as provided below in the Contact Us section.
Mail: Exertis (UK) Limited, Technology House, Magnesium Way, Hapton, Burnley, Lancashire, BB12 7BF
Attn: Data Protection Officer
This policy is issued by EXERTIS (UK) LIMITED, registered in England & Wales with company number 01511931, of Technology House, Magnesium Way, Hapton, Burnley, Lancashire, BB12 7BF and Exertis Supply Chain Services Limited with company number 64641, M50 Business Park Ballymount Road Upper, Dublin 12, Ireland.
Our Commitment To Protecting Your Information
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where we may request personal information from you.
The Information We Collect
This notice applies to all personal information collected or submitted via our website. On some pages, you may be able to order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name Address Email address Phone number Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a product online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are: Name Address Phone Number (etc.)
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order and ensure that we maintain high levels of customer service to you. We also share your information, securely, with Facebook, the parent company for Oculus products for product warranty registration and commercial support purposed. We do not share this information with outside parties except to the extent necessary to complete that order. On rare occasions it may be necessary for us to communicate with you for administrative or operational reasons relating to the services we have provided to you.
We use the information you provide about someone else when placing an order only to deliver the product and confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties, with the exception of Facebook/Oculus.
We use anonymised and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personal information provided to us online in ways unrelated to those described above without also providing you with an opportunity to opt-out or otherwise request us to stop such unrelated uses.
Our Commitment To Data Security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Access to the information which you have provided will be limited to authorised employees as required for the purposes identified above as well as IT security and maintenance.
Any personal information you provide may be used to verify your identity and assist us in preventing or detecting fraud. As part of these checks your information may be disclosed to credit reference agencies, who may keep a record of that information.
How You Can Access Or Correct Your Information
You can withdraw your consent to processing or access all your personal information that we collect online and maintain by writing to The Data Protection Officer, Exertis Supply Chain Services Limited, M50 Business Park, Ballymount Road Upper, Dublin12, Ireland. We use this procedure to better safeguard your information. If you are requesting copies of data a fee of £10 may be payable.
You can correct factual errors in your personal information that we hold by sending us a request that credibly shows that there is an error in our records.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please email firstname.lastname@example.org.